Refund Policy

Last updated: 2026-05-15

1. Scope

This policy applies to all purchases made on mcp-nexus.online (the "Platform") operated by Shanghai Baoshan Yunshu AI Technology Studio. It governs subscription plans (Pro, Enterprise).

2. Subscription Refunds

· You may cancel a subscription at any time from your Profile. · Within 7 calendar days of payment, you may request a pro-rata refund for the unused portion of the current billing period. · After 7 days, no refund is issued for the remainder of the current period; the subscription stays active until period end and will not auto-renew. · Annual plans: full refund within 7 days if zero Nex have been consumed; otherwise pro-rata refund of the unused months.

3. Monthly Quota

· Each plan grants a monthly Nex quota that resets at the start of the month and does not carry over. · Need more quota? Upgrade your plan — there are no one-time top-up packs. · Redeem codes can add to the current month's quota and clear on the monthly reset. · If a subscription charge was made in error (e.g. duplicate transaction), a full refund is granted regardless of timeframe.

4. Consumed Services

Nex already consumed (Skill executions, API requests successfully fulfilled) are non-refundable. Pricing per Skill is shown before each invocation; you accept the cost by clicking Run.

5. How to Request a Refund

Contact us via our WeChat service account (mcp_nexus) with the following: 1. Order ID (visible in Profile → Orders) 2. Payment method and last 4 digits of the transaction reference 3. Reason for refund We acknowledge requests within 1 business day.

6. Processing Time

Approved refunds are returned to the original payment method: · Credit/Debit card (Airwallex / Stripe): 5 – 10 business days · PayPal: 1 – 3 business days · Alipay / WeChat Pay: 1 – 3 business days · Bank transfer: 5 – 14 business days Processing time is set by the payment provider; we cannot accelerate it.

7. Disputes & Chargebacks

Please contact us first. Filing a chargeback without prior contact may result in account suspension while the dispute is reviewed by the card network or payment provider.

8. Contact

Questions about this policy? Contact us via our WeChat service account (mcp_nexus).